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FAQ

Q. How do I place an order or get a price?
A . You can either call 8613048861796 or fax a purchase order or price request to 86 0755 86092725
We accept Emails to sales@donsense-card.com or send over artwork and/or specifications by mail.

Q. Can you offer design services?
A. Yes, we have a full service design team who can accommodate all your card design and promotional packaging needs.

Q. Can artwork be Emailed to you?
A. Yes. We have a special Email address and file transfer specifications for artwork. Refer to the Design Guide for additional information.

Q. In what format can I submit artwork?
A. Files are printed most successfully when sent in Adobe Photoshop, Adobe Illustrator and CDR. All art for fronts of cards should be in 300 dpi CMYK and 1200dpi grayscale for the backs or vector. Text is preferred in Illustrator with fonts outlined or in Quark Express. Text for card backs submitted in Photoshop (tiff file) will print blurry. Other formats can be accepted with prior coordination.

Q. How do you handle making minor changes?
A. Changes will be provided, however, they must be within reason of initial agreement.

Q. How many colors can you print?
A. We can print up to six colors on each side. These can be PMS (pantone color system), or CMYK (cyan, magenta, yellow and black AKA full color).

Q. What is the minimum quantity I can order?
A. We can print from 500 cards to millions of cards depending on the type of card you require.

Q. Can Donsense personalize cards?
A. Yes, we can inkjet, thermal print or emboss personalization on cards. We can also personalize letters, envelopes, match affix, etc.

Q. Can I get some samples of your cards?
A. Yes! We'd be happy to send you free samples and information about all of our products. Our sample kit includes ordering information, price list, a variety of sample cards and any current special offers. However, you need pay the delivery fee.

Q. How about the shipment?
A. Normally, there can be shipped by express DHL/UPS/Fedex ext, by sea or by air. If by express, will take about 3~5 working days arriving the destination.

Q. How about the payment?
A. We require 50% deposit of the total payment before bulk production in advance by T/T or Western Union. The balance paid before send out the goods. (We will take photos or show you the goods by video after finish the goods to make sure quality and quantity are not an issue to stop our business relationship

Q. What is a normal turnaround time that you require to produce a card order?
A. Turnaround time on our plastic cards is 5-7 business days.

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Email: sales@donsense-card.com

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